FAQ

What is Happy Soul?

Who are we?: We are Happy Soul, your go-to for making wellness a part of your everyday life. We believe in feeling great and living fully, every single day.

What We Do?: We offer delicious vitamins, supplements, and gummies that support your health and fit effortlessly into your routine. Whether you’re looking to boost your energy, strengthen your immune system, or just feel your best, we’ve got you covered!

How We Do It?: Our products combine high-quality ingredients with a commitment to making wellness simple and enjoyable. We create effective, tasty supplements that make taking care of yourself easy and fun!

What products do you offer?

We offer a diverse range of products, including:

  • Vitamins and Supplements: Essential nutrients like multivitamins, Mushroom products, and specific vitamins such as Vitamin C and D.
  • Herbal Remedies: Products featuring adaptogens and natural herbs like Reishi Mushroom and Ashwagandha.
  • Fitness and Recovery: BCAA powders, protein supplements, and other products to support physical performance and recovery.
  • Immune Support: Products and bundles designed to enhance immune function.

Explore our full range here.

Are your products vegan and cruelty-free?

Yes, many of our products are vegan and all are cruelty-free. We prioritise ethical sourcing and ensure our ingredients meet the highest standards for quality and sustainability. Each product's details specify if it meets vegan standards.

How do I know which supplements are right for me?

To determine the best supplements for your needs, take our Personalised Wellness Quiz. This tool offers customised recommendations based on your health goals and lifestyle. Take the quiz here.

What sets Happy Soul Labs' products apart?

Our products are distinguished by:

  • High-Quality Ingredients: We use premium, natural ingredients sourced sustainably.
  • Scientific Formulations: Developed based on the latest research in health and nutrition.
  • Transparency: Clear and comprehensive information about ingredients and their benefits.
  • Holistic Approach: Focused on overall well-being, covering both physical and mental health aspects.

How do I place an order?

Ordering is simple. Browse our products on our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase to start your journey to a Happy Soul.

What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely.

Where do you ship, and how long does delivery take?

We ship our products globally. Shipping times vary depending on your location:

  • Domestic Orders: Typically arrive within 3-7 business days.
  • International Orders: Delivery times vary by country but generally take 5-21 business days depending on where you are located.

For detailed shipping information, visit our Shipping Policy page.

What is your return and refund policy?

Our policy does not accept returns on opened or perishable items due to health and safety reasons. However, if you encounter any issues with your purchase, please contact our customer support team to discuss your concerns. For more information, visit our Refund Policy page.

How do I return a product?

If you need to return a product, please reach out to our customer service team at happysoul.hello@gmail.com or reach us through the contact page for assistance. Returns are handled on a case-by-case basis to ensure your satisfaction.

How can I contact customer support?

For any inquiries or assistance, our customer support team is here to help! You can contact us via email at happysoul.hello@gmail.com, through our Contact Us page, or feel free to message us through social media (Instagram or Facebook). Our DM's are always open for you!

Do you offer any discounts or promotions?

Yes, we regularly offer discounts and promotions. We also have many ways to save whether that be through subscribing to a product(s) or purchasing one of our bundles! To stay updated, subscribe to our newsletter and follow us on social media

How can I support my immune system naturally?

Supporting your immune system involves a balanced diet, regular exercise, adequate sleep, and stress management. Our Immune Boost Bundle includes products specifically designed to enhance your immune health. Learn more about boosting your immunity here.

Where can I find more information on wellness and nutrition?

We provide a wealth of information on wellness and nutrition through our blog and resources. Topics include the benefits of various vitamins, dietary advice, and tips for maintaining a healthy lifestyle. Visit our Blog for more insights.

How do you ensure the quality of your products?

We ensure product quality through rigorous testing and by sourcing only premium ingredients. Our products are manufactured in facilities that comply with Good Manufacturing Practices (GMP) and are subject to strict quality control measures.

Are your products safe to use?

Yes, our products are formulated with safe, natural ingredients and are designed to meet the highest standards of quality and safety. However, we recommend consulting with a healthcare professional before starting any new supplement regimen, especially if you have any existing health conditions or are taking other medications.

Can I subscribe to products for regular delivery?

Yes! We offer a subscription service that allows you to receive your favourite products on a regular basis (once a month) without the hassle of reordering.

How do I manage my subscriptions?

You can easily manage your subscriptions, contact us anytime to get information about your subscription or to cancel your subscription. (you can only cancel your subscription after your second month)

Do I get any benefits for subscribing?

Yes, subscribing to our products offers several benefits:

  • Discounted Prices: Save 10% on every order compared to the regular one-time purchase price.
  • Convenience: Never run out of your essential supplements with automatic deliveries.
  • Flexibility: Easily adjust, pause, or cancel your subscription at any time.